FAQs
Common Questions About Training & Services
At Starcrow 36 (Pty) Ltd., we understand that training and workforce solutions can raise important questions. Our FAQ section is here to provide quick clarity on the most common client concerns.
From scheduling to system access and cancellations — we aim to keep things transparent and simple. If your question isn’t listed, reach out to us directly and we’ll gladly assist.
Have Any Questions?
Cancellations made less than 48 hours before scheduled training may incur a penalty fee to cover logistical and facilitator costs already incurred. We encourage clients to notify us as early as possible.
The Client Portal gives companies secure access to training records, learner certificates, and reporting tools via SEMS. It allows HR, Safety, and Compliance officers to monitor and download key documents instantly.
SEMS is built and maintained entirely in-house by Starcrow’s dedicated IT team. This ensures data confidentiality, reliable uptime, and fast support. Your information never leaves our secured environment.
Certificates are typically issued within 2 weeks after training completion. Clients can access them directly through the SEMS portal or request a direct email from our administration team.
The QCTO oversees quality assurance for occupational qualifications and skills programmes on the Occupational Qualifications Sub-Framework. For programmes within this framework, employers and learners should confirm that the provider is accredited for the specific programme being booked. Read our QCTO explainer for a plain-language overview.
Yes. Starcrow 36's current accreditation register lists multiple QCTO/SDP approval references, current QCTO skills programmes and occupational qualifications. See our QCTO Accredited Training and Accreditations & Registrations pages for the current website summary.
No. Starcrow 36 offers a combination of accredited programmes and non-accredited in-house or e-learning programmes. The accreditation status of a specific programme is confirmed in the course information and during enquiry or enrolment. Non-accredited in-house training is designed around operational, legislative and safety requirements but is not represented as a QCTO qualification or skills programme.
You can review the accreditation references published on our Accreditations & Registrations page and contact Starcrow 36 for the current supporting accreditation documentation for the programme you intend to book.